Advocacy Answers provides services across the various utility functions, including Information Technology, Transmission & Distribution, Customer Service, Customer Operations, Regulatory, Demand Side Management, Transportation Electrification, and RD&D.
Development of options, visions, business cases, roadmaps, resource plans, budgets, and forecasts for key utility initiatives.
Development of regulatory strategy, preparation of applications, testimonies, responses to data requests, briefs, comments and rebuttals on proposed decisions, and rate design and tariff development.
Development of studies, operational readiness plans, organizational and operational assessments, and formation and support for program management organizations.
Requirement gathering, potential design option evaluation, and development (including scope, customer eligibility, rebate amount methodology), qualification of vendors, products, and services, customer engagement strategies and enrollment conditions, market research, marketing plans, program management and execution, data collection and reporting.
Development of business cases, cost-benefit analyses, requirement gathering, evaluations, implementations, including project management, testing, and change management.
Assessment of current customer experiences and business processes, gap analyses against leading practices to identify improvement opportunities; assist with implementation, including process redesign and new customer journey development, and change management.
Customer segmentation, market research, including focus groups, creative briefs, integrated marketing plans, concept, copy, design, and content development.